Shipping policy

At Empava, we aim to provide a smooth, reliable, and transparent delivery experience.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time

Standard delivery normally takes 5–10 business days after dispatch. Delivery times are estimates and may vary depending on your location, courier delays, weather conditions, or periods of high demand.

Shipping Costs

We offer free standard shipping on all eligible orders unless otherwise stated during checkout.

Tracking Your Order

A tracking link will be emailed to you as soon as your package has been shipped. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information. Contact us as soon as possible if you notice an error. Once an order has been dispatched, we may be unable to change the shipping address.

Delayed, Lost, or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, please contact our customer support team with your order number and relevant photos. We will review the issue and assist you with the appropriate solution.

Customs and Import Charges

International customers may be responsible for customs duties, import taxes, or local fees charged by their country. These charges are not included in the order total unless stated at checkout.

Contact Us

For questions about your delivery, please contact our customer support team and include your order number for faster assistance.